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FAQ

How is Treehouse keeping everyone healthy?

The Board and staff of Treehouse ask caregivers to verify that their child is well and able to visit the Museum each time they come. If a child is sick and has a fever, or a runny nose or upset stomach, caregivers are asked to keep the child at home. Caregivers are also asked to keep children at home if someone in the immediate family is ill.

Treehouse does not require masks, but recommends them. Physically distancing from other families remains a very important tool in fighting this pandemic and only one family should be in each small house exhibit at a time.

We are still limiting the number of children and adult visitors in the nearly 30,000 square foot facility during a two and a half hour admission block to encourage safe distancing between families. A “cleaning close” period between each of the two admission block times allows staff to trade out props for fresh, disinfected ones for the next visitors, and gives time for staff to disinfect all touch points, including handles, railings, counters, table tops, rest rooms, and water bottle filling stations.  We are taking cleaning and disinfecting measures above and beyond our normally robust efforts in order to ensure a safe and healthy facility for families. Treehouse has a hospital grade air filtration and air circulation system. To make it easier for families to keep their hands – and the Museum – clean and healthy, Treehouse has installed 10 hand sanitizing stations throughout the exhibit galleries. Families are encouraged to sanitize their hands as they enter and exit each space. Of course, there are rest rooms on each level for frequent hand-washing.   

We are taking serious precautions to stop the spread of germs and viruses.  Let’s stay healthy together!

Does Treehouse accept cash and checks?

Treehouse does not accept cash or personal checks for admission, memberships, events, or retail purchases at this time. Treehouse accepts Visa, MasterCard, American Express, Apple Pay, and Discover cards.

May I bring my stroller inside?

Yes, but we ask that strollers be parked in our coat and locker area off our lobby. This is due to space constraints in the exhibits and to maintain wheelchair accessibility. Exceptions are made in the cases of twins or triplets, sleeping babies, and medical conditions of a parent or grandparent. Just speak to the Guide at our Welcome Desk about your needs and we are happy to help. The Welcome Guide will provide you with an elevator code, too.

Is the Museum wheelchair accessible?

Yes. Almost all our exhibits are accessible by wheelchair. There is an observation landing at the top of the tree that is wheel-chair accessible. Treehouse has an elevator to the second level and will provide a code upon request. (Our elevators are locked for children's safety.) Treehouse also has two wheelchairs that are available for loan to guests who may need them.

How long does my admission last?

Timed Tickets to Treehouse are valid for a two and a half hour period and guests must exit during the cleaning closure.   Purchase Timed Admission Tickets in Advance of Your Visit

May we eat our lunch in the Museum?

Sorry, Treehouse doesn't have a lunch room, and we don't allow food or drinks, except water, into our exhibit areas. This is part of our effort to keep Treehouse a clean facility and a healthy environment, especially for our visitors with food allergies. We also care for donated collections and keeping food away from these is important. There are a number of restaurants in the Junction development where Treehouse is located within easy walking distance and many have children's menus. Ask at the Welcome Desk for suggestions. We are just blocks from two municipal parks if you'd like to picnic during good weather. During the summer, Treehouse has tables outside in our Shade Garden where families can have a snack or a quick lunch.

May we open birthday gifts inside the Museum?

Our exhibit spaces are open to all guests, so opening presents in those spaces is not allowed. Learn more about Treehouse Birthday Parties.

May I drop my children off at Treehouse with my teen babysitter?

All children must be accompanied by an adult who is 18 years or older during their visit to Treehouse.

May I visit without any children?

Yes, adults are welcome to take a short tour of the Museum space. Adults, including special needs adults, can be accommodated just by calling 801-394-9663 or asking for a Manager when you arrive at the Welcome Desk.