Frequently Asked Questions

Why do I have to have a Timed Admission Ticket or Event Ticket?

In order to ensure that children, families, and grown-ups, too, have the best experience at Treehouse, we are requiring timed entry tickets for members and visitors alike, and tickets should be displayed on a phone for quick scanning on arrival or printed out to bring with you.

Where do I park?

Free parking is available on the North end of Junction Parking Terrace and limited spaces are available on the streets around the Museum.

How is Treehouse keeping everyone healthy?

The health and safety of the children and grownups are of paramount importance to us. The Board and staff of Treehouse ask caregivers to help us by verifying that their childreb are well and able to visit the Museum each time they come. If a child is sick and has a fever,  a runny nose, or an upset stomach, caregivers are asked to keep the child at home. Caregivers are also asked to keep children at home if someone in the immediate family is ill.

Treehouse does not require masks currently, but recommends them for vulnerable populations. Treehouse staff are all fully vaccinated.

Caregivers are asked to actively and continually supervise their children during their visit to ensure that children are walking, using inside voices, helping to keep the Museum tidy and clean, and washing their hands.

We are limiting the number of children and adult visitors in our nearly 30,000 square foot facility and offering two daily admission time blocks Tuesday through Saturday in order for families to enjoy their visit. Treehouse has always been known as a very clean and beautiful facility and  we are vigilant about our daily cleaning. We regularly disinfect all touch points, including handles, railings, counters, table tops, rest rooms, and water bottle filling stations. We are taking all our cleaning and disinfecting measures above and beyond our normally robust efforts because of COVID. Treehouse has a hospital grade air filtration and air circulation system in our building. To make it easier for families to keep their hands – and the Museum – clean and healthy, Treehouse has installed 10 hand sanitizing stations throughout the exhibit galleries. Families are encouraged to get just a drop of this effective gel to sanitize their hands as they enter and exit each space. Of course, there are rest rooms on each level for frequent hand-washing. There are baskets in exhibit area to put used or mouthed toys for regular disinfecting.

We take serious precautions to stop the spread of all germs and viruses. Let’s stay healthy together!

Does Treehouse accept cash and checks?

Treehouse does not accept cash or personal checks for admission, memberships, or events at this time. Treehouse accepts Visa, MasterCard, American Express, Apple Pay, and Discover cards.

May I bring my stroller inside?

Yes, but we ask that strollers be parked in our coat and locker area off our lobby. This is due to space constraints in the exhibits and to maintain wheelchair accessibility. Exceptions are made in the cases of twins or triplets, sleeping babies, and medical conditions of a parent or grandparent. Just speak to the Guide at our Welcome Desk about your needs and we are happy to help. The Welcome Guide will provide you with an elevator code, too.

Is the Museum wheelchair accessible?

Yes. Almost all our exhibits are accessible by wheelchair. There is an observation landing at the top of the tree that is wheel-chair accessible. Treehouse has an elevator to the second level and will provide a code upon request. (Our elevators are locked for children's safety.) Treehouse also has two wheelchairs that are available for loan to guests who may need them.

How do I reserve tickets in advance?

Purchase Timed Admission Tickets in Advance of Your Visit

May we eat our lunch in the Museum? Does Treehouse have drinking fountains?

Sorry, Treehouse doesn't have a lunch room, and we don't allow food or drinks, except water, into our exhibit areas. Please bring your own water bottles to replenish at our water bottle filling stations. This is part of our effort to keep Treehouse a clean facility and a healthy environment, especially for our visitors with food allergies. We also care for donated collections and keeping food away from these is important. There are a number of restaurants in the Junction development where Treehouse is located within easy walking distance and many have children's menus. Ask at the Welcome Desk for suggestions. We are just blocks from two municipal parks if you'd like to picnic during good weather. During the summer, Treehouse has tables outside on our plaza where families can have a snack or a quick lunch.

May we open birthday gifts inside the Museum?

Our exhibit spaces are open to all guests, so opening presents in those spaces is not allowed.

Learn more about Treehouse Birthday Parties.

May I drop my children off at Treehouse with my teen babysitter?

No. All children must be accompanied by an adult who is 18 years or older during their visit to Treehouse.

May I visit without any children?

Yes, adults are welcome to take a short tour of the Museum space. Adults, including special needs adults, can be accommodated just by calling 801-394-9663 or asking for a Manager when you arrive at the Welcome Desk.

Thank You to Our Major Donors